How to Determine What Makes Sense for Your Business?
Common Syspro eCommerce Integrations
Some of the standard integrations include:
- Customers and accounts
- Categories and products
- Sales orders
- Invoices, quotes, and payments
- Shipments and shipment status
- Users’ and warehouse locations
- Custom entities and fields
The customers and accounts typically include addresses. These can be
shipping and billing addresses, and contacts. There may be a hierarchy
within the context. You can also form an association between the
contact records and the users of your platform.
It also makes sense to bring in tax data on the account level. This
might include tax exemptions, tax levels, and location data so there
is specific tax information for each shipping location.
The invoices and quotes can sync between Syspro and an eCommerce
system. The end-user can then pay for an invoice inside Magento
eCommerce. After that, the payment information will go back into
Syspro. It will show up as a completed order there.
Typically, once a user makes an order through the eCommerce website,
it will send both the overall order information and the detailed line
item data to Syspro. It can include various selections, selected
attributes, location information, possibly tax detail, split
shipping/payments, etc. The information will also include all payment
details and transactional information.
You can allow end-users to request customer support via an eCommerce
platform and then direct it back into Syspro. It could be in the form
of a general question or note on the order. The request can also be
something more detailed such as a refund, or a replacement.
Nevertheless, the data can go back into Syspro and interact with the
payment provider, for example, in case of a refund request.