Remedy Customer Complaints
To navigate marketplace eCommerce successfully, you have to be able to deal with complaints about deliveries, product quality, etc. You also need a way to deal with returns, reimbursements, and overall dealing with an unsatisfied customer.
How you and the vendor handle it will reflect on both of you. That’s why governance is key when it comes to these things, rules you put in place to handle various situations so everyone comes away as satisfied as possible.
Components of remedial methods and reconciliation processes can be integrated with the vendors’ internal systems, allowing them to have more control of their business models while still adhering to your standards. As the marketplace eCommerce owner you can easily control the types of integrations to utilize.